Delivery and returns
Orders placed before 2:00pm Central on a business day are usually picked the same afternoon. Everything else goes out the next business day.
Delivery times inside the United States
| Stage | Timing |
|---|---|
| Order confirmation email | Within minutes of payment |
| Dispatch | Within one business day |
| Tracking email | When the carrier label is created |
| Transit, most states | 3 to 6 business days |
| Alaska, Hawaii and remote ZIPs | 5 to 9 business days |
Shipping cost
- Free United States shipping on the three bottle and six bottle runs.
- The two bottle run has shipping calculated at checkout before you confirm.
- Shipping charges paid at checkout are not refunded when a return is made under the promise.
How it arrives
Bottles ship in a plain outer carton with no branding on the outside, padded so nothing rattles. Each bottle is sealed under an induction liner. If the seal is lifted or broken when it reaches you, do not take the capsules; photograph it and email [email protected] and we will replace the parcel at our cost.
If a parcel is late, lost or damaged
Check the tracking link first, since carriers update before we do. If tracking has not moved for four business days, write to us with the order number and we will open a trace with the carrier. Lost parcels are replaced once the carrier confirms the loss, or refunded if you prefer not to wait.
Returns
Returns run through the 60 day promise. Email [email protected] first for the return address and a reference number, send all bottles including empties, and keep the tracking. Refunds are processed within two business days of arrival, and card issuers usually post them within five to ten business days after that.
Return postage is the customer's responsibility except where the parcel arrived damaged, incomplete or incorrect, in which case we cover it. Do not send anything back before you have the reference number, because unlabelled parcels are hard to match to an order.
Address changes
We can change a delivery address only before the label is created, which is usually a short window. Call +1 (815) 472-6390 rather than emailing if the order went in recently, because the phone reaches the fulfillment desk faster.