What is and is not covered
- Covered: any bundle bought through this portal, within 60 days of purchase.
- Covered: bottles that arrive damaged, wrong or with a broken seal. We replace or refund and we pay the return postage.
- Not covered: bottles bought from a marketplace, a reseller or any site other than sodaslimy.com.
- Not covered: claims after day 60, or orders where no bottles are returned.
- Not covered: outbound shipping charges paid at checkout.
Questions people ask before claiming
How long is the guarantee?
60 days from the purchase date, and the terms ask that you have used the product for at least 30 days before claiming.
Do I need to return the bottles?
Yes, including empties. Write to [email protected] first and we will send the return address and a reference number.
How long does the refund take?
We process the refund within two business days of the return arriving. Card issuers usually post it within five to ten business days after that.
Will you try to talk me out of it?
No. If you tell us why, we will pass it to the manufacturer as feedback, and if the issue is something we can fix such as timing or taking it with food, we will say so once. Then we process the refund either way.
The formal wording lives in the refund policy, and delivery timing is on delivery and returns.