Refund policy

This policy applies to every Soda Slim order placed through sodaslimy.com. The friendlier walkthrough is on the 60 day promise page; this is the formal version.

1. Eligibility

Orders placed through this portal may be refunded within 60 calendar days of the purchase date. The purchase date is the date payment was taken, shown on your order confirmation email. Orders obtained from any other seller, marketplace or website are outside this policy because we did not take payment for them.

2. Use period

The manufacturer terms ask that the product has been used for at least 30 days before a refund claim is made. This exists because the average buyer reports no change before roughly day 26, and a shorter trial does not test the product.

3. How to open a claim

Email [email protected] with the order number and the name on the order. We reply with a return address and a reference number, normally the same business day and always within one. Do not ship anything before you hold that reference number.

4. Returning product

All bottles from the order must be returned, opened and unopened, including empties. Write the reference number on the outside of the parcel and keep proof of postage. Return postage is paid by the customer, except where the parcel arrived damaged, incomplete or incorrect, in which case Ashgrove Wellness covers it.

5. Processing

Refunds are issued to the original payment method within two business days of the return arriving at the returns address. Posting time to your account is controlled by your card issuer and is commonly five to ten business days. We will send written confirmation when the refund leaves our side.

6. What is not refunded

Shipping charges paid at checkout are not refunded. Claims made after day 60 cannot be accepted. Orders where no product is returned cannot be refunded. Digital guides included with larger bundles have no cash value and are not refundable separately.

7. Damaged or incorrect deliveries

Report these within seven days of delivery with photographs of the parcel, the seal and the bottles. We replace or refund at your choice and we pay the return postage.

8. Contact for this policy

Ashgrove Wellness Company, LLC, 214 North Church Street, Suite 610, Rockford, IL 61101. [email protected], +1 (815) 472-6390, Monday to Friday, 8:00am to 6:00pm Central Time.

Last updated July 2026. Questions about this document go to [email protected] or Ashgrove Wellness Company, LLC, 214 North Church Street, Suite 610, Rockford, IL 61101.